Managed IT
Managed IT & Support
Packages
Essential
On request/ per month
- Remote monitoring of your core systems
- Scheduled maintenance and software updates
- Daily automated backups
- Helpdesk support during business hours
- Standard response times
Business
On request/ per month
- Everything in Essential
- Deeper monitoring with proactive alerts
- Priority response times
- Scheduled on-site visits across Oman
- More frequent automated backups
Priority
On request/ per month
- Everything in Business
- Fastest response times and widest coverage
- On-site support on call across Oman
- Continuous monitoring across your full environment
- Frequent backups with regular restore checks
Overview
For most businesses, IT only gets attention when something breaks. Our managed service works the other way around: we keep an eye on your systems, fix small issues before they grow into outages, and keep everything up to date, so the technology behind your business stays quietly dependable.
We monitor your servers, network, and critical services continuously, so we often catch a problem before your team notices it. When something needs attention, we act on it rather than wait for a complaint.
Routine maintenance, security patches, and software updates run on a schedule you don't have to think about. Automated backups work in the background and are checked regularly, so your data stays protected and can be recovered if the worst happens.
When your people have a question or hit a snag, they reach a responsive helpdesk staffed by our own team, not an anonymous queue. We support businesses on-site across Oman and remotely throughout the GCC.
It all comes as a straightforward monthly retainer, so your IT costs stay predictable and your support scales as you grow. Choose the level of coverage that fits today, and adjust it as your needs change.
What's included
- Proactive monitoring of servers, networks, and key services, so problems are caught early
- Scheduled maintenance, security patches, and software updates handled for you
- Automated backups, checked regularly so your data can be restored when needed
- Responsive helpdesk support from our own team, on-site in Oman and remote across the GCC
- A predictable monthly retainer with no surprise call-out fees
- Coverage that scales with your business as it grows
Frequently Asked Questions
What does the monthly retainer cover?
Each retainer bundles ongoing monitoring, maintenance and updates, automated backups, and helpdesk support into a single monthly fee. The exact response times, monitoring depth, and whether on-site visits are included depend on the tier you choose. Tell us about your setup and we'll recommend the right fit.
Do you support businesses outside Oman?
Yes. We work on-site with businesses across Oman and support clients remotely throughout the GCC. Most day-to-day monitoring, maintenance, and helpdesk work is handled remotely, with on-site visits available depending on your location and plan.
What happens when something breaks outside working hours?
Response times and coverage windows vary by tier. Our Priority plan is built for businesses that need the fastest response and the widest coverage. Let us know your requirements and we'll match you to a plan, or tailor one for you.